Strategies for Online Reputation Management Kenya

Online reputation management is one of the most demanded digital marketing service in this year. To attract your potential customers and to control their buying decisions, you have to build a strong online reputation. There are mainly three strategies that you should keep in mind to increase your search engine visibility and online presence.

Monitoring and Responding
The most important step in boosting your online reputation is monitoring and responding online activities. At any point, your business could be subjected to bad reviews from sites like TripAdvisor, Yelp, Google map. Meanwhile, the positive reviews will help your company to go forward. Not managing the negative reviews will drive your business into the ground. Always keep in mind that, you should take control of your reputation before it's too late. By monitoring the reviews, get an idea of which areas of your business are doing well and which areas need improvement. Try to respond to the reviews within a time period of 24 hours. The objective is keeping your current customers satisfied while gaining new customers for your business.

Fixing your listing distribution
The consistency of your business information is important to achieve higher search engine rankings. A consistent business line means that you are trustworthy and the search engines will suggest you to the right customers. Google maps and Apple maps are the sources where customers daily search to find businesses for shopping. Studies show that seventy-five percent of the customers lose trust in the brand due to an inaccurate business listing. Having consistent business details gives you a better search engine results.

Creating social community
The increase in social media usage shows the importance of managing your reputation in social channels. Social media channels such as Facebook, Twitter, Google+ and Instagram become a new form of service in which people share their thoughts about brands and businesses online every day. By creating a community you will get the chance to respond to the complaints. Most of the customers buy a product after liking or sharing it in social media channels. They also ask their friends and other customers through social media to get suggestions about brands, products and services. With a social media marketing strategy, you will keep your name in your potential customer's mind by engaging in their everyday life and being present when they want to make a purchase decision.
These are the most important strategies to boost your online presence. Always consider these factors in mind, and also try to consult a reputation expert before starting your online activities.

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