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"Wow!  My website looks HOT!  Thank you so much for doing such a great job!  Very professional."

Neil Schell

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Frequently Asked Questions

Do you have Money Back Guarantee? What if I don't like your work?
Our goal is to provide high quality, professional service to all of our clients.  If you're aot satisfied with our services, we offer a refund guarantee of up to 100% in web hosting. Refund is not applicable on domain registration fees and advance paid for website design.

What information should I have ready upon purchasing my design package?
We will need your company profile, contact info, products and services, and any other information you intend to present on your website.

If I already have a site can you help me improve it?
Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.

We are afraid of the big guys (like your company) since we feel like you may not have the time for a small project, or that we might be put on a back burner. We love your work and hope we can do business with you; do you work with small companies or individuals?
At Kenya Website Experts, no job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, startups and even individuals. We are a large company - but still extremely personal. All clients are allocated a dedicated Project Manager for a one point contact. Check out our online portfolio to see examples of the range in project sizes we will take on. Give us a try and see how great it can be to work with the big guys!.

Where are your servers located?
Full rack of servers are in Texas - Dallas with 99.99 server uptime.

Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you.

How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
Initial Consultation
All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.
Payments
We require 50% Deposit to start your work. After “you agree”, “we agree” , we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.
Design Development
We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative website.
Ongoing Support
After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, back ups, system upgrades and any new emerging web technologies.

What is your typical turn around period?

It's a safe estimate to expect at least 3 days for your project, though it could be much quicker or slower, depending on your input. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action,  back and forth change requests, etc

After you have designed our website, can we manage it ourselves easily?
Absolutely! You'll have several options for managing your site after it's completed.  You will be able to make any changes to the site if you have any web editing knowledge. Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you. This is pre-paid, discounted update work to your site; Ksh 1,000 per update or Ksh2,000 per month.

I live in Mombasa, you are in Nairobi, how can we work with you? Should I not look for a local Company?
That is not a problem; we have clients in all Kenya, and even internationally.
Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by Emails and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met most of our customers in person. You don’t need to meet us to convey your ideas.